Daily Archives: November 17, 2011

NASA Probe Data Show Evidence Of Liquid Water On Icy Europa

SPACE WATCH
NASA – Data from a NASA planetary mission have provided scientists evidence of what appears to be a body of liquid water, equal in volume to the North American Great Lakes, beneath the icy surface of Jupiter’s moon, Europa.

NASA’s Galileo spacecraft, launched by the space shuttle Atlantis in 1989 to Jupiter, produced numerous discoveries and provided scientists decades of data to analyze. Galileo studied Jupiter, which is the most massive planet in the solar system, and some of its many moons.

One of the most significant discoveries was the inference of a global salt water ocean below the surface of Europa. This ocean is deep enough to cover the whole surface of Europa and contains more liquid water than all of Earth’s oceans combined. more> http://twurl.nl/fzsbny

SOPA, controversial online piracy bill, gains support as lobbying intensifies

SLIDE SHOW (15)

By Cecilia Kang – Several lawmakers expressed support Wednesday for a controversial bill aimed at curbing online piracy as lobbying over the issue reached a fever pitch.

In a House Judiciary Committee hearing on a bill proposed by committee Chairman Lamar Smith (R-Tex.), a bipartisan group of lawmakers said new laws are needed to help media outlets, software makers and retailers fight the illegal distribution of movies, songs and software. more> http://twurl.nl/owx0n1

Avaya beefs up switch architecture to compete with Cisco, HP, others

By Jim Duffy – The new Ethernet Routing Switch (ERS) 4000 series switches are designed to help enterprises optimize networks for collaboration, and simplify the convergence of voice, video and data. One of the key new features of the line is a boost in stacking bandwidth from 320G to 384Gbps.

The switches are compatible with Avaya‘s Virtual Enterprise Network Architecture (VENA), a blueprint unveiled a year ago to allow users to optimize the network for business applications and services through virtualization.  VENA is competing with other network virtualization and fabric architectures from Cisco, Brocade, HP, Dell, IBM, Extreme, Enterasys, Alcatel-Lucent, and others. more> http://tinyurl.com/mj6z6fx

Building Your Own 20kW Hydroelectric Power Plant

By Joel Froese – The only requirement to generate electricity is access to a stream with a two-foot drop in water level and two gallons of flow per minute. A hydroelectric system isn’t overly complicated, isn’t difficult to operate and maintain, has longevity, and is often more cost-effective than any other form of renewable power.

The hydroelectric system is powered by water draining from the lake that flows through a turbine, which drives three generators via a belt and pulley system. The generators are three Baldor Electric model L1177T 15hp single-phase induction motors. Driving an induction motor at higher than normal speed generates electricity. more> http://twurl.nl/y7gyb8

How to Make Customer Service Matter Again Part 1

BOOK REVIEW
The End of Business as Usual, Author: Brian Solis

By Brian Solis – People are frustrated with automated systems. They’re also not fond of the new trend in voice response systems that are now becoming industry standard. Would you be surprised if I told you that they just want to talk to another human being? As the numbers spotlight below, whether it’s on the phone, in real life, through instant messaging or social networks, one-on-one interaction will have a one-to-one-to-many result.

My point in sharing this is that the two biggest words that standout clearly and represent the importance of our focus over the next several years are–CUSTOMER SERVICE. If you look closely enough, you’ll see two other words surrounding “customer service”, which I believe symbolize the importance of of a renewed or new customer focus, which center on–response and change. more> http://twurl.nl/00l5gb

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CONGRESS WATCH Hoyer Remarks at Bicameral, Bipartisan Press Conference Urging Joint Select Committee to “Go Big”, US Congress Democrats Urge Committee to Take Balanced Approach, Democratic Whip Steny Hoyer Joint Select Committee on Deficit Reduction, US Congress

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CONGRESS WATCH Expressway to economic growth, Rep. Richard Hanna, POLITICO.com Related articles Updates from Congressman Richard Hanna (blogs.strategygroup.net)