Smarter Faster Better: The Secrets of Being Productive in Life and Business, Author: Charles Duhigg.
The Power of Habit, Author: Charles Duhigg.
By Charles Duhigg – In other words, the right group norms—those small habits, unwritten rules, and mutually agreed-upon ways of treating one another—could raise a group’s collective intelligence, whereas the wrong norms could hobble a team, even if, individually, all the members were exceptionally bright.
“It was striking how different some of them behaved,” said Anita Woolley, the study’s lead author. “Some teams had a bunch of smart people who figured out how to break up work evenly. Other groups had pretty average members but came up with ways to take advantage of everyone’s relative strengths. Some groups had one strong leader. Others were more fluid, and everyone took a leadership role.”
“But if only one person or a small group spoke all the time, the collective intelligence declined. The conversations didn’t need to be equal every minute, but in aggregate, they had to balance out.”
Second, the good teams had “high average social sensitivity”—a fancy way of saying that teammates were skilled at intuiting how members felt based on their tone of voice, how people held themselves and the expressions on their faces. They were good at picking up on non-verbal cues and really listening to what people said—and what they left unsaid—when they were talking. more> https://goo.gl/MU1hlj
What Do AI And Fighter Pilots Have To Do With E-Commerce? Sentient’s Antoine Blondeau Explains
GE – Arguably, e-commerce has failed.
That may sound strange in a world where most of us shop online and major retailers are achieving significant revenues online. But, let me say it again…arguably, e-commerce has failed.
Why do I say that? It’s simple. The average e-commerce conversion rate – the percentage of shoppers that buy in a given visit—is 3 percent, while the average rate for brick and mortar stores is 17 percent. So, online, we’re selling at less than one fifth of the efficiency of physical stores, and we’re failing to close the sale 97 percent of the time.
Fortunately, new artificial intelligence solutions are closing the gap. Interestingly, the most successful solutions are built on a framework developed first for aerial combat—the OODA Loop—allowing us to develop autonomous systems to improve digital customer experiences.
The OODA Loop was developed by United States Airforce Col. John Boyd, who pondered—why are some fighter pilots successful and others not? After all, most pilots were similar physically, had the same training from the same instructors, and were flying the same aircraft. But some were aces, and some were, well, deuces.
After researching many pilots and many engagements, Boyd came up with the OODA Loop.
OODA stands for Observe, Orient, Decide and Act. The successful pilots would observe their surroundings, orient themselves in those surroundings, make a decision on what to do, act on that decision…and then observe their surroundings again. more> https://goo.gl/kdQKDk