Hierarchy in organizations: when it helps, when it hurts

BOOK REVIEW

Friend & Foe, Authors: Adam Galinsky and Maurice Schweitzer.

By Steve Kelman – You can’t say either hierarchical or participatory arrangements are always good or always bad. Instead, there are some organizational tasks for which hierarchy works best, and others where hierarchy creates problems.

How does hierarchy help?

It helps groups of people coordinate their activities and gives people information about who does what. It reduces the need to bargain and argue over such decisions.

Google initially tried to work without managers, but found that “the lack of hierarchy created chaos and confusion. … As they learned, even Google needs hierarchy.”

How does participatory management help?

It helps when the information the group needs to have to make good decisions is more complex and uncertain. The danger of hierarchy is that it tends not to generate a wide range of information.

“The more complex the task, the more likely we are to make a mistake or miss something critical” in a hierarchical organization.

Hierarchy can also suppress dissent, because people don’t want to take on those at the top. more> https://goo.gl/qSusGs

Leave a Reply

Your email address will not be published. Required fields are marked *