Breaking Down the Barriers Between IT & Network
By James Crawshaw – “Digital transformation” initiatives in the telecom sector generally fall into one of three key categories: customer engagement, new services, and operational agility. The first category is all about meeting customer expectations for ease of ordering, delivery and problem resolution – for today’s existing services.
The second category is about finding new sources of revenue either by becoming aggregators of third-party content and services (platform companies), or by enabling internal innovation through the adoption of DevOps and a fast-fail mentality.
The third category may be less sexy, but it is no less important. Increased agility of network and IT operations through greater automation not only has potentially significant cost saving benefits, it is also an enabler of the better customer experience and faster time-to-market that underpin the first two transformation categories.
One of the great challenges with automation in the telecom industry is that the networking and IT domains remain heavily siloed in many service providers today with hundreds or even thousands of manual processes required to map data from Operation Support Systems (planning, fulfillment, assurance, etc.) to network management and orchestration systems.
Not only does this lead to a lot of “swivel-chair” operations to bridge the gap but fragmented data systems reduce the visibility into real-time service and network state.
The quick fix is to over-provision network resources to cope with this lack of visibility but that leads to unnecessarily high capex in addition to the opex overhead associated with highly manual operations. more>
- Digital disruption: how it’s impacting regional service providers, Francisco Sant’Anna
- The practical road to intelligent automation, Frank O. Miller