Reimagining Ethernet Service Delivery with Intelligent Automation
By Thomas DiMicelli – Communications service providers introduced Ethernet-based services almost 20 years ago as a more flexible and cost-effective alternative to TDM-based services. These services have been continuously enhanced over the years and are widely deployed today; however, traditional Ethernet service activation processes are increasingly out of alignment with market requirements.
I asked Andreas Uys, CTO at Dark Fibre Africa (DFA), an innovative open-access fibre optic company that operates in South Africa, to outline some of the issues concerning Ethernet service activation, and how CSPs can overcome them.
“The limitations of traditional Ethernet service activation processes are quite significant,” Andreas said. “Some of this is due to the way SPs are organized, and some is due to the reliance on manual operations; taken together, these issues dramatically slow the order to service process and delay time to revenue.”
Andreas continued: “Ethernet service activation naturally involves different departments… customer service reps generate work-orders, engineering designs the services, and the operations team provisions and manages the services. Each department has its own ‘siloed’ systems and rely on emails and spreadsheets to track workflow progress. This results in a time-consuming process, even to generate a simple quote.”
“Engineers design the service using stale data from multiple offline inventory systems,” Andreas added, “which results in non-optimal designs that waste network resources. Similarly, the operations team uses multiple tools to manually configure each element or domain in the service path, which adds cost and the potential for errors into the process.”
With fragmented systems and workflows, offline service design tools and error-prone manual provisioning, it is clear that the Ethernet service activation process needs to be updated. So what is the way forward? more>
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