It is easy to get swept up in the hype of the industry and forget what the point of all this innovation is.
What defines innovation that changes the shape of an industry and, more importantly, makes a difference to real peoples’ lives?
Technology should make peoples’ lives easier, much easier. It should cut out the friction in the way we interact with financial services.
By reducing wait times, cutting out painful steps in a process, eliminating repeated identity verifications, eliminating paper, printing and postage, offering services when the client is free, not when you are.