The global cruise line industry will host more than 30 million passengers in 2019, a first-time milestone breakthrough, according to a panel of executives from the world’s biggest cruise ship operators at the Seatrade event in Miami, Florida. Comparatively, cruise lines are catching up with the entire city of Las Vegas, which hosts 40 million tourists each year.
More passengers mean more demand for connectivity services and ‘connected’ experiences, according to Carnival Corporation President and CEO Arnold Donald.
“We are a hospitality business. Technology helps us provide hospitality. Everything is going in this direction,” said Donald. “People want customized travel experiences. We were surprised how comfortable people were with sharing their data with us, in order to improve the experience.”